Refunds and Returns Policy

Last Updated: 1st of November, 2025

Thank you for shopping with White Consult Energy. We value your trust and aim to ensure you are fully satisfied with every purchase made through whiteconsults.com. This Refunds and Returns Policy outlines how we handle product returns, replacements, and refunds.

1. Eligibility for Returns

We accept returns for physical products purchased directly from whiteconsults.com under the following conditions:

  • The product must be defective, damaged, incorrect, or incomplete upon delivery.

  • The return request must be made within 7 days of receiving your order.

  • The item must be unused, in its original packaging, and include all accessories, manuals, and proof of purchase (invoice or receipt).

Returns that do not meet these conditions may not be accepted.

2. Non-Returnable Items

Certain products are not eligible for return due to their nature, including:

  • Products damaged due to improper use, installation, or negligence.

  • Items that have been tampered with, modified, or repaired by unauthorized personnel.

  • Consumable or perishable items (e.g., cables, batteries, or accessories) unless faulty on arrival.

  • Clearance, discounted, or “final sale” items unless received damaged or defective.

3. Return Process

To initiate a return, please follow these steps:

  1. Contact Us:
    Email our support team at info@whiteconsults.com within 7 days of delivery.
    Include:

    • Your full name and contact number

    • Order number or proof of purchase

    • A brief description of the issue

    • Photos or videos (if applicable) showing the defect or damage

  2. Await Instructions:
    Our team will review your request and respond within 2–3 business days with return approval or further guidance.

  3. Return the Product:
    Once approved, you’ll receive instructions on where and how to ship the item. Products must be sent to:

    White Consult Energy
    6 Akile Street, NNPC Junction, Ejigbo, Lagos, Nigeria

    Customers are responsible for return shipping costs, except when the return is due to our error (e.g., wrong item or defective product).

4. Inspection and Approval

Once your returned product is received, we will:

  • Inspect it to confirm eligibility and condition.

  • Notify you via email within 5 business days whether your return has been approved or rejected.

If approved, you may choose between a replacement, store credit, or refund (depending on product availability).

5. Refunds

If a refund is approved:

  • Refunds will be processed within 7–10 business days after approval.

  • The refund will be issued using the original payment method (bank transfer, card payment, etc.).

  • Shipping fees are non-refundable, except where the return results from an error on our part.

6. Exchanges

If you wish to exchange an item for the same or another product:

  • Contact us at info@whiteconsults.com within 7 days of receiving your order.

  • Exchanges are subject to stock availability.

  • Any price differences or shipping fees will be communicated before processing the exchange.

7. Damaged or Incorrect Items

If your order arrives damaged or incorrect:

  • Notify us immediately upon delivery or within 48 hours.

  • Provide photos of the damaged or incorrect product and the packaging.

  • Once verified, we will arrange a replacement or refund at no extra cost to you.

8. Late or Missing Refunds

If you haven’t received your refund within the stated timeframe:

  • Check your bank account or contact your card provider.

  • Then contact us at info@whiteconsults.com with your order details for assistance.

9. Warranty-Related Returns

Some products may come with a manufacturer’s warranty.
If a product develops a fault after the return window but within the warranty period, please contact us for warranty support and repair guidance.

10. Contact Information

For all return, exchange, or refund inquiries, please reach out to:

White Consult Energy
📍 6 Akile Street, NNPC Junction, Ejigbo, Lagos, Nigeria
✉️ info@whiteconsults.com

We’re here to help resolve any issues promptly and fairly.

11. Policy Updates

We may update this Refunds and Returns Policy periodically to reflect changes in our business or legal requirements. Updates will be posted on this page with a new “Last Updated” date.

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